Encountering issues with generating AI strategies and canvases or with exporting your work to PDFs? Let's get you back on track! 🔧
AI Strategies and Canvases not loading properly
Generating your AI strategies and canvases requires complex background processes that scrape your provided website URL to ensure the output is customized for you. If these aren't generating as expected, consider these points:
Browser Extensions Interference: Your browser extensions could be interfering with Digital First AI's functionalities. Disabling them can fix the issue.
Connection Timeout: If your internet connection is unstable, it could cause a timeout error. Please verify your network stability.
Blocked by Website Safeguards: Some websites have protections against bot scraping, which might block Digital First AI from accessing your site.
❓ No URL Provided: For Digital First AI to generate an AI Strategy, it requires a URL (or if you'd like, multiple URLs) to base it on.
Solutions
🔗 Provide website URL: Once you've created a funnel, ensure you included your website's URL.
Open your Funnel, navigate to AI Strategy or Canvases, click "Edit," then "Add data," and check if a URL is listed. If not, input your URL or URLs. Here’s how:
You can see more on how to train the AI with your URL and training data here.
🔃 Perform a Hard Refresh (Ctrl+R on Windows or Cmd+R on Mac), then click "Generate" once more.
🆕 Create a New Funnel: Sometimes, all you need is a new start. Try creating a new funnel and generating your AI strategy and canvases there.
🆘 Reach Out for Help: If you're still stuck, don't hesitate to contact us via chat on the right or email us at [email protected]
Issues with exporting to PDF
Want to share your funnels, canvases, AI strategies with your team or external stakeholders but running into a hiccup with the PDF export? It's fixable. Here's how to tackle it:
Disable Browser Extensions: They often interfere with the export process.
Use Incognito Mode: Access your Digital First account in incognito to avoid extension conflicts.
Check Internet Connection: Ensure it's stable to prevent timeouts.
Hard refresh with Ctrl+R (Windows) or Cmd+R (Mac) and then press 'Download' again.
💬 Still having trouble? Reach out via chat on the right-hand side of your screen or email [email protected] for assistance. We're here to help!